FAQ
I'm not too sure which facial to choose, what should I book in for?
Book in for Bespoke 60. At your appointment we will do a thorough skin analysis and will completely customize your facial experience. Together, we will pick the perfect treatment for you depending on your skin concerns/goals at your appt.
How often should I receive a facial?
We recommend once a month for skin maintenance and optimal results!
Should I expect breakouts after the facial?
It’s very possible! Your skin can go through a purge. Meaning everything underneath the skin is surfacing to remove all the congestion/breakouts. It’s part of the healing process, and a great way to clean everything out!
If I have a special event, how far in advance should I book my facial?
If you are acne prone it would be best to do 1.5 weeks before the event since the skin can go through a purge. If you are not acne prone, 2-3 days before the event would be ideal!
Pre/Post Care
Avoid the use of any exfoliants/retinols 3-4 days before and after your appt. Avoid any extreme heat, hot tubs, sweating 24 hours after your appointment. If you have received botox/fillers/injections please wait 14 days after to book your facial
I'm pregnant, can I receive a facial?
Yes! Please book in for our Bespoke 60 Complexion and we will customize a facial together to make sure all ingredients are safe for you and your baby!
Do you accept male clients?
Male clients must be through existing client referrals, thank you for understanding!
Policies
Rescheduling/Cancellations
To secure your appointment, a card on file is required. If you need to reschedule or cancel within 48 hours, 80% of the service fee will apply. In the case of a no-show, the full service fee will be charged. We completely understand that life happens, and we appreciate your understanding.
Late Arrivals
A late arrival can take away from your treatment time.
All treatments must end accordingly to your booked time to ensure fairness to others. We want to be able to provide the best service for you so please try your best to arrive on time!
Extra Guests
At this time, no extra guests will be allowed in the treatment room
Sickness/Covid-19
If you are sick, please reschedule your appointment. You will not be penalized if you are presenting with cold like symptoms. But please do let us know right away!